Shipping within NZ

Our online store is open 24/7 and we are shipping all items as usual. Please allow an extra day or two delivery time for our couriers to dispatch and deliver all backorders.

All deliveries within New Zealand are sent by Couriers. Use your supplied tracking number at any time to see your parcel's progress. Please allow an extra 1-3 days for rural delivery. 

Rest of the world flat rate of $80.

PLEASE NOTE: All shipments are sent via traceable method with a signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, your are acknowledging that Stress-Less Ltd is not accountable for any lost or stolen orders and that your order will not be covered by insurance.

When receiving a consignment that maybe torn open, badly crushed etc please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

Taxes & Duties

All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures and charges, which can cause delays beyond original delivery estimates. Your order will usually take between 3-7 days to reach you, excluding delays due to customs. We are unable to delivery to PO Box addresses internationally. Orders to countries outside NZ may be subject to import duties and/or taxes, which are levied once your package reaches your country.

Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package. 

If an item is held for 5 days at customs or with the delivery provider with no response from the recipient it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.

Online Returns Policy

Please take time to familiarise yourself with our returns terms and conditions before making a purchase online. Happy shopping!

IMPORTANT: Worried that an item won't fit or look right? Don't worry, full priced items may be returned for a refund as long as the item is returned within: 

  • New Zealand – 7 days of receipt

  • International – 10 days of receipt

If you intend to return an item, please complete the return form provided with your order.

  • Items must not be used, opened, worn, altered or washed.

  • Items must have all tags and packaging attached.

  • Footwear must include the original shoe boxes in their original condition, without postal labels.

  • Please note, we cannot accept returns on swimwear or lingerie.

  • Please note, we cannot accept returns on earrings.

  • Please note, we cannot accept returns on skin care products due to hygienic reasons.  

  • Please note, we will not accept returns if the returns tag is not attached 

Shipping and handling charges are not refundable. The return of the item is at your cost and responsibility until it reaches Scando Studio. We recommend that you take out postal insurance. 

*Other than circumstances covered by NZ Statute SALE OR DISCOUNTED ITEMS must not be returned, refunded or exchanged, these are for FINAL sale.

Refunds & Processing Time

If your package arrives at Scandi Studio within the day timeline specified above, your refund, exchange or online credit note will be processed within 2-4 business days.  Your bank may require additional days to process and post this transaction to your account once they have received the information from Scandi Studio.  Please allow up to 3 – 4 working days before contacting Scandi Studio.

The Returns Process

Email info@scandistudio.co.nz with your intent to return, using your order number as your reference.

Securely repackage your items.

We will provide you with the return address.

Ship your package using a traceable, insured shipping method. 

Please allow 7 business days from the time we receive your return for it to be processed.

If you have received a free gift with your purchase, this will need to be returned along with your purchase. 

Packages received at Scandi Studio after the return timeframe window specified above will not be accepted and will be sent back to you.

Faulty Garment Policy

If the garment purchased is faulty, we will take all steps to fulfil our obligations under the Consumer Guarantees Act.  If the problem is minor and can be fixed, Scandi Studio will arrange for the repair of the goods in a timely manner.

If the problem can’t be fixed, or can’t be put right within a reasonable time, or is substantial, we will:

  • Provide a replacement of the same type and similar value

    • At times this will involve liaising with overseas suppliers to ascertain whether a replacement is available, we believe a reasonable timeframe for this is 3 weeks

  • Or a full refund of your purchase price

    • A refund may take up to 5 working days to action, payment confirmation can be emailed through upon request

Note: “Substantial” means:

  • A reasonable consumer wouldn’t have bought the goods if they’d known about the fault.

  • The goods are significantly different from their description, sample or demonstration model.

  • The goods are substantially unfit for purpose.

  • The goods are unsafe.